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Fare Rules

1. Fare rules

 

Group 1: 

  • VJ Domestic flights in Vietnam
  • Other VJ International direct and connecting flights, excluding flights in Group 2

Group 2:

  • VJ International flights between Kazakhstan/ Australia (BNE, MEL, SYD, PER) and Vietnam
  • VJ International connecting flights from/to Australia (BNE, MEL, SYD, PER)
Group Business Skyboss Deluxe Eco
Carry-on baggage
Group 1 18 Kgs 10 Kgs 07 Kgs
Group 2 12 Kgs 10 Kgs 07 Kgs
Checked baggage
Group 1 40 Kgs and 01 (one) Golf club set (if any) 30 Kgs and 01 (one) Golf club set (if any) 20 kgs Extra cost
Group 2 60 Kgs or 40kgs (maximum 03 packages for PER) and 01 Golf club set (if any)
50kgs or 40kgs (maximum 02 packages for PER) and 01 Golf club set (if any) 40kgs or 20kgs (maximum 01 packages for PER) 
Hot meal
Group 1 Included Extra cost Extra cost
Group 2 01 combo meal and drink Extra cost
(Kazakhstan routes: included 1 combo meal and drink)
03-in-01 amenities
Group 1 Included

checkNot Permitted

Group 2
Seat
Group 1 Free of charge Free of charge (excluding SkyBoss seats) Extra cost
Group 2
Priority Check-in
Group 1 Included

checkNot Permitted

Group 2
Changes of Flight, Departure date, Route/Journey
Group 1

checkPermitted

  • Free of charge
  • Fare difference applies (if any).
  • Notice before STD
  • Free of charge
  • Fare difference applies (if any)
  • Notice at least 03 hours before STD
  • Change fee applies
  • Fare difference applies (if any)
  • Notice at least 03 hours before STD.
Group 2

checkPermitted

  • Free of charge
  • Fare difference applies (if any).
  • Notice before STD
  • Free of charge
  • Fare difference applies (if any)
  • Notice at least 03 hours before STD
  • Change fee applies
  • Fare difference applies (if any)
  • Notice at least 03 hours before STD.
Name change
Group 1

checkPermitted

Must cancel and re-book a new Ticket, Name change Fee and Fare difference (if any).

  • Only applicable to unused tickets
  • Name change must be applied for the entire itinerary in the booking.

checkNot Permitted

Only to Tickets purchased originally as Business or BusinessTickets upgraded from Skyboss, not to SkyBoss BusinessTickets upgraded from other Tickets.

Applies only to Tickets purchased originally as Skyboss, not to SkyBoss Tickets upgraded from other Tickets

Group 2

checkPermitted

Must cancel and re-book a new Ticket, Name change Fee and Fare difference (if any).

  • Only applicable to unused tickets
  • Name change must be applied for the entire itinerary in the booking.

checkNot Permitted

Only to Tickets purchased originally as Business or BusinessTickets upgraded from Skyboss, not to BusinessTickets upgraded from other Tickets.

Applies only to Tickets purchased originally as Skyboss, not to SkyBoss Tickets upgraded from other Tickets

Upgrade
Group 1

checkNot Permitted

checkPermitted

  • Free of charge
  • Fare difference applies (if any).
  • Change fee applies
  • Fare difference applies (if any).
Group 2

checkNot Permitted

checkPermitted

  • Free of charge
  • Fare difference applies (if any).
  • Change fee applies
  • Fare difference applies (if any).
Travel Credit refund entitled to passenger
Group 1

checkPermitted

Refund fees will be charged according to the current policy.

  • Notification no later than 72 hours after the scheduled departure time.
  • Travel Credit validity: 02 years from the scheduled departure date.
  • Notification at least 24 hours before the scheduled departure time.
  • Travel Credit validity: 01 year from the scheduled departure date.
Group 2

checkPermitted

  • Notification no later than 72 hours after the scheduled departure time.
  • Travel Credit validity: 02 years from the scheduled departure date.
  • Travel Credit Fee will be charged according to the current policy.
  • At least 24 hours before the scheduled departure time: Travel Credit Fee applies.
  • From 24 hours before until 72 hours after the scheduled departure time: No-show Fee applies.
  • Travel Credit validity: 01 year from the scheduled departure date.
  • Notification at least 24 hours before the scheduled departure time.

  • Travel Credit validity: 01 year from the scheduled departure date.

  • Travel Credit Fee will be charged according to the current policy.
  Ticket refund
Group 1
  • Applicable to tickets with itineraries to/from India.
  • Notify at least 24 hours prior to the scheduled departure time.
  • Refund Fee: 1,200,000 VND/pax/segment
Group 2
  • Applicable to tickets with itineraries to/from Australia
  • Notify at least 24 hours prior to the scheduled departure time.
  • Refund Fee: 3,000,000 VND/pax/s

 

Note:

• A surplus which may be resulted from any changes to the ticket will be forfeited.

• Please refer to the Fee and Charges for more details

• Insurance not apply for all Thai Vietjet (VZ) Fare & Flights

 

Eco

Including:

check7kg carry-on baggage

Permitted for an additional fee:

checkChecked baggage (Optional)

checkMeals

check03-in-01 amenities

checkSeat selection

checkChange flight date/ time/ route

checkFare difference (if any)

Deluxe

Including:

check7kg or 10kg (Australia/Kazakhstan routes) carry-on baggage

check40kg (Australia/Kazakhstan routes) of checked baggage; 20kg for the rest of the routes.

checkFood & beverage (applicable on routes Australia/Kazakhstan)

checkSeat selection (upon availability, excluding SkyBoss and Business seats)

checkChange of flight, date or route are all permitted (fare difference applied, if any)

Permitted with fee:

check3-in-1 amenities

Skyboss

Including:

check10kg or 12kg (Australia/Kazakhstan routes) carry-on baggage.

check30kg or 50kg (Australia/Kazakhstan routes) of checked baggage and 01 (one) golf club set (if any)

checkAccess to luxury lounge (not applicable to domestic flights in Thailand and at airports where there is no standard lounge service or lounge closed during the flight operation time). Using time: 03 hours before schedule departure time (STD).

checkPriority at check-in

checkBaggage handling service privilege

checkPriority at security checkpoints (depending on airport conditions and facilities)

checkPrivate shuttle bus (applicable for boarding on ground; except those airports that do not provide shuttle bus service)

checkPriority for seat selection

check3in1 Amenities kit (appling for non-stop flights which have flight time over 04 hours)

checkComplimentary food & beverage served onboard

checkPassengers entitled to Travel credit (open ticket) valid for up to 24 months for unused tickets or in case of no-show

Skyboss

Including:

check18kg carry-on baggage.

check40kg or 60kg (Australia/Kazakhstan routes) of checked baggage and 01 (one) golf club set (if any)

checkAccess to luxury lounge (not applicable to domestic flights in Thailand and at airports where there is no standard lounge service or lounge closed during the flight operation time). Using time: 03 hours before schedule departure time (STD).

checkPriority at check-in

checkBaggage handling service privileges

checkPriority at security checkpoints (depending on airport conditions and facilities)

checkPrivate shuttle bus (applicable for boarding on ground; except those airports that do not provide shuttle bus service)

checkPriority seat selection

checkComplimentary food & beverage served onboard

check6in1 Comfort Kit (appling for non-stop flights which have flight time over 07 hours)

checkPassengers entitled to Travel credit (open ticket) valid for up to 24 months for unused tickets or in case of no-show