Thai Vietjet is recruiting 3 positions

Thai Vietjet is recruiting potential candidate for these positions;

1) Ground Operations Supervisor

2) Ground Operations Leader

3) Ground Operations Officer

Should you have interest in these positions:

Walk in Interview : 26-28 August 2020

Interview Announcement : 31 August 2020

Venue : Suvarnabhumi concourse A, 1st Floor at : 9:00am 

Requires Document:

- Application Form (Download https://rb.gy/dghrfq)

- English Resume

- 1 copied of house registration

- 1 copied of national ID card

- 1 copied of Transcript

- 1 copied of Passport

- 1 copied of previous employment letter (if applicable)

- TOEIC certificate (Original or reprint and 1 copy)

- Military exemption ( for male)

- Criminal Record (ผลการตรวจประวัติอาชญากรรม)

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1) Ground Operations Supervisor

Location: Suvarnabhumi Airport

Responsibilities:

- Monitor performance of daily shift duty officers to maintenance and develop services at the station

- Create staff daily roster                                                                                     

- Ensure to submit all relevant investigation report and complaint on time                                                             

- Ensure monitoring staff performance, On time performance                                                                          

- Update staff on latest ancillary product and push to sell                                                                                   

- Conduct walk around checks to ensure smooth operations at all areas                                                 

- Support staff on passenger complaint                                                                                         

- Solve and provide correct information to passenger                                                                           

- Conduct training and show good example to the staff                                                                                          

- Ensure staff have teamwork and communicate well                                                                           

- Passenger handling and crisis management  (Flight delays, cancellations)                                          

- Makes recommendation to improve service levels      

- Perform task at Counter check-in, Boarding gate, Lost and Found                                             

Qualifications:

- Bachelor degree or above                                                                                                                     

- Proven knowledge in Ground Operations and or Customer Services                                        

- Experience in airlines business would be advantage

- Proficient in oral and written English, Thai. (TOEIC score 550 or Mandarin will be advantage)

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2) Ground Operations Leader

Location: Suvarnabhumi Airport

Responsibilities:

- Maintain and develop services at the station                                                                                          

- Ensure to submit all relevant investigation report and complaint on time                                           

- Ensure flight departure on time                                                                                      

- Monitor ancillary revenue at airport and push to sell                                                      

- Conduct walk around checks to ensure smooth operations at all areas                               

- Support staff on passenger complaint                                                                                         

- Solve and provide correct information to passenger                                                         

- Passenger handling and crisis management  (Flight delays, cancellations)                        

- Monitor ground handling staff performance and ensure follow KPI                                          

- Makes recommendation to improve service levels      

- Perform task at Counter check-in, Boarding gate, Lost and Found                                                               

Qualifications:

- Bachelor degree or above                                                                                 

- Proven knowledge in Ground Operations and or Customer Services                                        

- Experience in airlines business would be advantage

- Proficient in oral and written English, Thai. (TOEIC score 550 or Mandarin will be advantage)

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3) Ground Operations Officer

Location: Suvarnabhumi Airport

Responsibilities:

- Perform task at Counter check-in, Boarding gate, Lost and Found

- Attend and support passenger complaint

- Solve and provide correct information to passenger

- Ensure staff have teamwork and communicate well

- Check email and reply in appropriate time frame

Qualifications:

- Bachelor degree or above                                                                                 

- Welcome fresh graduate                                                                                   

- Proven knowledge in Ground Operations and or Customer Services                                        

- Background in airline operations                                                                                  

- Relevant certifications in ground operations 

- Proficient in oral and written English, Thai. (TOEIC score 550 or Mandarin will be advantage)

- Ability to maintain high confidentiality, tactful and discretion when dealing with people.