A complete guide on how to change a flight ticket from A to Z for beginners

Traveling by plane is always the top choice for long-distance trips, whether for leisure or business. However, not everyone can stick to their flight schedule. Therefore, customers will be very interested in the flight ticket change policy. The article below will share extremely useful experiences for changing flight tickets from A to Z.

Depending on each ticket class, the conditions for changing Vietjet flight tickets will vary.

1. Conditions and regulations for changing Vietjet flight tickets

Currently, Vietjet Airlines has 4 ticket classes: Business, Skyboss, Deluxe, and Eco. So, can flight tickets be changed? The answer is "YES". Here are the conditions for changing Vietjet flight tickets for each specific case and ticket class:

1.1. For passengers who want to change flights, travel dates, or itineraries

All Vietjet ticket classes can change flights, travel dates, and itineraries. However, depending on the ticket class, the regulations for changing flight tickets will differ, specifically:

Business, Skyboss, and Deluxe: Passengers are exempt from change fees, only the fare difference will be charged (if any).
Eco: Change fees will be charged along with any fare difference (if any).

1.2. Change of passenger name

This case of changing the flight ticket only applies to Business and Skyboss class tickets. Passengers should note:

A fee will be charged for changing the name and any fare difference (if applicable).
Only applicable to unused tickets.
The name must be changed for the entire journey on the ticket.
For Business tickets: Only applicable to tickets originally purchased as Business or Business tickets upgraded from Skyboss tickets; not applicable to Business tickets upgraded from other types of tickets.
For Skyboss tickets: Only applicable to tickets originally purchased as Skyboss; not applicable to upgraded tickets.

1.3. Passengers wishing to upgrade their ticket class.

Applicable to Skyboss, Deluxe, and Eco ticket classes, including:

For Skyboss and Deluxe ticket classes: Free changes and fare difference charges.
For Eco ticket class: Change fees apply and fare difference charges.

>> See more: Latest updates on Vietjet's seat classes

2. Guide to quickly changing Vietjet flight tickets

With a wide network of domestic and international routes, passengers can easily choose suitable and convenient ways to change their Vietjet flight tickets:

2.1. Change Vietjet flight tickets through the airline's website

Step 1: Access the booking management page Go to the official Vietjet website at the address: www.vietjetair.com. In the top right corner of the screen, you can select the appropriate language (Vietnamese/English).
Step 2: Select "My Booking" On the main menu bar, click on "My Booking". This is the portal for managing and changing tickets.
Step 3: Enter authentication information Fill in the required information accurately:
+ Reservation Code: A string of 8 characters (including numbers and letters).
+ Surname: Enter the passenger's surname.
+ Middle & First Name: Enter your middle name and first name.
+ Click "Search" to access tickets.
Step 4: Select the flight to change The screen will display your itinerary details. Check the box for the flight/segment you want to change, then select the "Change Flight" or "Change Travel Date" option.
Step 5: Choose a new itinerary The system will display a list of available flights. Please select a new departure date and time that suits your needs. At this point, the new ticket price and any fare difference (if applicable) will be clearly displayed.
Step 6: Confirm costs and make payment Carefully check the total amount to be paid (including Change Fee + Fare Difference). Choose a payment method (Visa/Mastercard credit card, domestic ATM card, or e-wallet) and proceed with the transaction.
Step 7: Receive confirmation of the new ticket After successful payment, the system will send an Electronic Ticket (Itinerary Receipt) with the new itinerary information to the email address you registered. The ticket change process is complete.

The procedure for quickly changing your flight ticket is just a few simple steps, have you tried it?

2.2. Change your flight ticket by calling Vietjet's hotline

If you are not very familiar with technology, you can completely contact Vietjet's hotline at 19001886 for assistance in changing the flight ticket purchased through Vietjet's official online channels. You just need to provide your booking code (PNR), and the operator will help you check the information and guide you step by step to complete the ticket change quickly and conveniently.

2.3. Change your flight ticket online via email

One of the ways to change your flight schedule online via email is to provide complete information such as the passenger's full name, the date/time of the old flight, and the date/time of the new flight you wish to change to. Then, send it to Vietjet's email 19001886@vietjetair.com.

2.4. Change your flight ticket through Vietjet's agency channels

Customers who purchased tickets through any channel should contact the hotline of that channel for quick resolution of issues. After you provide your booking code, the staff will quickly get in touch with the airline to change the ticket for you.

A complete guide on how to change a flight ticket from A to Z for beginners With a large network, you can easily choose the appropriate Vietjet flight ticket exchange method.

>> See more: Keep in mind 4 quick and accurate ways to check your Vietjet booking code.

3. Frequently asked questions about flight ticket exchanges.

3.1. Is there a fee for changing flight tickets?

According to regulations, when changing flight tickets, customers will have to pay the Vietjet name change fee as per the regulations along with any fare difference compared to the old ticket (if any). Depending on the flight route, there will be different fees. Below is the latest price table for flight ticket change fees on Vietjet flights (Calculated per passenger/flight route/change).

Type of surcharge	Domestic (VND)	International (VND)
Change flight, travel date, route, upgrade ticket class	350,000 VND	From 900,000 - 2,500,000 VND
Change passenger name	350,000 VND	From 900,000 - 2,500,000 VND

*Note:

The above surcharges do not include the fare difference compared to the time of booking.
Changing the passenger name only applies to tickets originally purchased as Business and Skyboss (including Business upgraded from Skyboss). Not applicable for Deluxe, Eco, and tickets upgraded from Deluxe, Eco.
Update the latest fees and charges of Vietjet HERE.

3.2 How long in advance must flight ticket changes be made?

For Business class tickets, changes to flights, travel dates, and itineraries must be made before the scheduled departure time. Meanwhile, for changing the Passenger's name (*), notification must be made at least 03 hours prior to the scheduled departure time.

(*) Only applicable for tickets originally purchased as Business or Business tickets upgraded from Skyboss tickets; not applicable for Business tickets upgraded from other types of tickets.

For Skyboss, Deluxe, and Eco class tickets, all changes to flights, travel dates, and itineraries must be made and completed at least 03 hours prior to the scheduled departure time.

>> See more: Detailed guide for first-time domestic flyers

We hope the above information helps you better understand the regulations, policies, and costs associated with changing Vietjet flight tickets. If you still have concerns, please contact Vietjet for more specific answers.