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Some flights had to change their operating plans on September 29

On September 29, some flights departing from Japan, South Korea and Vietnam between 3:00 and 5:30 (GMT+7) had to adjust their operating plans due to the impact of the international check-in system malfunction.

As soon as it was discovered, the airline deployed staff to assist passengers with check-in procedures at the airport counters and worked urgently with partners to quickly restore the system. By 5:30 (GMT+7), the system was operating normally.

Some other flights were affected in a chain reaction. Passengers on the affected flights were supported according to the airline's service policy and continued their journey on the same day.

The airline sincerely apologizes and hopes that passengers will sympathize with this unexpected situation.