Vietjet Honored with “Excellence in Aviation Services & Customer Experience India 2025”

(Vietjet, New Delhi, August 28, 2025) – Vietjet has proudly received the “Excellence in Aviation Services & Customer Experience” award at the ET Leadership Excellence Awards 2025, organized by the Times of India Group. Vietjet is the only foreign airline recognized in 2025, alongside many other leading Indian brands.

The ET Leadership Excellence Awards is one of the most prestigious business honors in India, with a transparent selection process, combining practical assessment and independent research by the ET Group’s official research partner.

The award is presented to industry-leading businesses with outstanding performance, marked achievements in service development and innovation, and positive impact in their sector and community.

Since 2019, Vietjet has pioneered direct flights between India and Vietnam, has continuously expanded its network, now operating 10 direct routes that connect Vietnam’s major economic and tourism centers—Hanoi, Ho Chi Minh City, and Da Nang—with India’s key cities including Delhi, Mumbai, Ahmedabad, Kochi, Hyderabad, and Bengaluru. Currently, Vietjet operates a total of 44 return direct flights per week. Over the past three years, the airline has transported more than 1.8 million passengers between the two countries, while maintaining an average load factor of 81%, leading the low-cost segment in reliability and service innovation.

Vietjet delivers unique value and service to passengers through flexible offerings such as four fare classes, major promotional campaigns, Indian-friendly vegetarian and Halal meal options, as well as inflight experiences like yoga sessions, workshops, and cultural events during Diwali and Holi. The airline has also achieved strong digital transformation, offering multi-platform booking (website, app, OTA), PayU payment, SkyJoy membership program, the Amy AI assistant, and a fully optimized customer journey. Vietjet actively fosters the startup community through initiatives such as the Startup Flight, promotes Vietnam–India cultural exchanges, and is committed to green operations—including the use of sustainable aviation fuel (SAF) and robust environmental protection efforts.

“This prestigious award is the clearest testament to Vietjet’s relentless journey to deliver modern, friendly air travel experiences that truly enrich millions of Indian passengers on every flight. Vietjet remains committed to continuous innovation and breakthroughs to be recognized by customers, partners, and the community as the top choice for Vietnam–India and Asia connectivity,” shared Mr. Pradeep Chauhan, Senior Executive Director, Vietjet India Representative, New Delhi.

By continuously expanding its international flight network and strengthening connections between Vietnam and India, Vietjet brings more travel and tourism opportunities, aiming to become an international aviation group that not only delivers sustainable returns to investors but also creates meaningful value for the community in the new development era of Vietnam and contributes to the prosperity of India.